Frequently Asked Questions
Everything you need to know about our premium audio technology and services.
What is the standard shipping time for hardware orders?
Standard shipping within the EU typically takes 3-5 business days, while international shipping to the US or Asia can take between 7-14 business days depending on customs processing.
How do I receive my digital sound packs and software?
Digital products are delivered instantly via email. Once your payment is confirmed, you will receive a secure download link that remains active for 30 days.
What is your return policy for electronics?
We offer a 30-day return policy for all hardware items, provided they are in their original packaging and unused condition. Please note that digital software and sample packs are non-refundable once downloaded.
Do your electronic products come with a warranty?
Yes, all Riemann Kollektion hardware products come with a 2-year manufacturer warranty covering any technical defects or component failures under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options on high-end studio gear.
Are your sample packs compatible with all DAWs?
Yes, our digital audio products are provided in high-quality 24-bit WAV format, ensuring 100% compatibility with Ableton Live, FL Studio, Logic Pro, Cubase, and all other major workstations.